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Schedule B · Operate · Managed IT

Technology that works. Security built in.

Keep your people connected and your technology moving forward.

Practical IT operations support for the systems your business depends on. Engage Deadlock for managed IT on its own, or bring technology operations and cybersecurity together.

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What Schedule B covers

  1. Clause B.1: User & endpoint services

    Discuss device management, onboarding and offboarding, endpoint configuration, and technical support that fit how your people work.

  2. Clause B.2: Infrastructure & networks

    Build a support scope around your servers, connectivity, network configuration, and infrastructure documentation.

  3. Clause B.3: Cloud & Microsoft 365

    Plan support for cloud services, Microsoft 365 administration, identity access, and collaboration settings appropriate to your environment.

  4. Clause B.4: Monitoring & maintenance

    Define practical monitoring, patching, and maintenance workflows with clear ownership and visibility into outstanding work.

  5. Clause B.5: Backup & recovery

    Review backup coverage, recovery priorities, and restoration testing. Align recovery planning with the systems that matter most to your business.

  6. Clause B.6: Modernization & automation

    Identify fragile processes and repetitive administration. Plan technology improvements and integrations that reduce avoidable manual work.

Sequence.

How the work runs once the scope is agreed. Five stages, in order, and every finding feeds the next.

  1. Discover

  2. Stabilize

  3. Maintain

  4. Support

  5. Modernize

Supplied under this schedule.

Agree the work up front. Keep ownership clear. Leave your team with practical next steps and information it can use.

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Conditions: specific coverage, technologies, testing boundaries, availability, and deliverables are agreed in your statement of work. Advisory and compliance support do not constitute certification or an independent audit opinion.

Let’s talk managed it.

Tell us what you’re working with and where you need support. We’ll help define a useful next step, and the scope comes before any work.

Prefer email? Info@deadlocksec.com. Security incident? Use the incident path; the general channel has no guaranteed immediate response.

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